The enhanced telecom operations map etom the business process framework for the information and communications services industry is being issued as a tmf approved version release 4. Business process framework etom processes fall into three major process areas, 3 as shown in the diagram user registration not sure if your company is a member. The following figure represents the scope of the assessment based on the business process framework etom v. Resource name, document version, team approved date. The model is based on considerable earlier work, including. Business process framework etom in higher levels is shown in fig 1. It was felt this would remove any artificial concerns about using the etom in nontelecommunications environments and broaden the uptake and adoption of the business process framework etom. A key differences between etom and cobit5 frameworks. Figure 34 is an overview of the etom operations areas.
It can also be used to develop new organizational processes by using the etom framework as is, by using only parts of it or by extending the etom framework. Telstra enhanced the core etom framework to create a framework for all process elements in telstra down to level 4. Telemanagement forum as a reference framework for categorizing. Business process framework etom user registration not sure if your company is a. Business process framework etom user registration not sure if your company. Note that this suite is labeled with the reference gb921. Furthermore, the following is a list of the highlevel business scenarios compiled for all level3 process flows to ensure coverage of the business requirements. It also includes some updates on the addendum for b2b working gb921b. In many ways it is similar to tam but is somewhat more detailed, identifying tasks rather than just applications. Download last version etom certification guide apk full paid for android with direct link. This version of the etom business process framework gb921 release 7. Jun 19, 2019 the business process framework is an operating model framework for telecom service providers in the telecommunications industry. Business process framework etom in high level view iii. An ebxml registryrepository based on an agreed information model and a.
Version 14 was published in may the telemanagement forum tmf is a nonprofit global consortium that works on telecommunications management and the development of management systems and standards. All documents approved by the tm forum as well as those previously. For example, the resource management task that must be completed in a fulfilment process is resource provisioning. Business process framework etom release 9 business continuity management security insurance management revenue assurance. A framework for the development of service management systems for the open. The telecom operation map tom was extended in 2001 to etom, an acronym for enhanced telecom operations map. Enriched etom framework in service deliver operation through alignment with some of cobit5 strategic objectives 1faride latifi, 2ramin nasiri, 3mehran mohsenzadeh 1department of computer engineering, central tehran branch, islamic azad university, iran 2department of computer engineering, central tehran branch, islamic azad university, iran 3department of. Itsm information information technology system management includes 8 groups 612, 14.
Exploring synergies between togaf and frameworx industry group liaison the open group architecture framework and telemanagement forum frameworx collaboration project technical report document 1 mapping of togaf and frameworx business process framework etom, information framework sid and application framework tam version. Virgin media how to gain agility, configurability and faster launch times. Business process framework etom fundamentals learn a common, businessled approach to rationalize the processes that run your business. The focal point of the etom framework is on the core customer operations processes of fulfilment, assurance and billing fab. A practical approach to the operation of telecommunication. It also has been developed into a component of ngoss, which has been. Support for etom as mentioned previously, support for etom includes. New ossbss models for next generation communications business and user experience webinar duration. Enhanced telecom operations map etom social networking. The enhanced telecom operations map, referred to hereafter as the tm forum etom business process framework, or simply the etom framework, supercedes the tm forum telecom operations map tom, gb910 version 2. The model describes the interaction of processes between different stakeholders in the telecommunications value chain.
A practical approach to the operation of telecommunication services driven by the tmf etom framework hou jiejin thesis director dr. The business process framework is an operating model framework for telecom service providers in the telecommunications. Version 14 was published in may engage tm forum to independently verify and certify how well your business processes and information models align with the industry standards found in frameworx. It addresses how etom process elements and flows can be used to support the processes identified in the it infrastructure library itil developed outside of tm forum. The process model etom was renamed enhanced telecom operations map etom, and in 20 to business process framework etom. Version 14 was published in may at the conceptual level, the framework has three major areas, reflecting major focuses within typical enterprises. Enhanced telecom operations map etom the business process. This version of the etom business process framework can be considered. Business process framework etom addendum u gb921 addendum u, version 1. Framework etom, information framework sid, integration framework tna. Business process framework fundamentals course gives you everything you need to get started with one of the most wellknown and widelyadopted standards in our industry to do just that. In august 2004, the itu completed the ratification of etom as an official itu standard. Business process framework etom wikipedia republished.
Aug 10, 2014 etom business process framework enhanced telecom operations map. Presented by lokesh gupta rakesh sonar manish pandey vikash sharma baijnath mandal aditya mahakulkar etom process model balaji institute of telecom management bitm pune. The etom model serves as a reference framework for categorizing all the business activities of a service provider. The business process framework is an operating model framework for telecom service. Design and implementation of a telco business intelligence. Version 14 was published in may tm forum coaching compliments our training and certification program to help you make the link between the skills you learned in class and the proper application of the standards, best practices and tools in the specific context of your project. The business process framework also known as etom is an ongoing tm forum initiative to provide a process framework for use by service providers and others within the information, communications andentertainment services industry. See more ideas about enterprise architecture, business and business architecture. Mar 05, 2020 version 14 was published in may get involved join the frameworx community discussion. Version 14 was published in may business process framework etom processes fall into three major process areas, 3 as shown in the diagram digital transformation middle east in this manner the business process framework map covers the whole value chain.
Is this the future of the business process framework etom. The enhanced telecom operations maptm is an ongoing tm forum initiative to deliver a. This business process framework also known as etom suite release r17. In a new version of the booklets, more attention is being paid to. Enriched etom framework in service deliver operation. These levels form a hierarchy, with each level encapsulating a group of processes at the next level of detail. The frameworx lifecycle model 1 is aimed at defining the use and deployment of frameworx within an organisation, and provides a framework for using the sid, etom and the frameworx architecture. Mar 24, 2020 note that the etom model introduces both vertical functions osr, fulfillment, assurance, billing and functional process grouping in horizontal layers. The etom framework proposes a complete set of hierarchically layered processes. More information and process decomposition details can be found in 14. Note that the etom model introduces both vertical functions osr, fulfillment, assurance, billing and functional process grouping in horizontal layers.
Apr 07, 2016 barry graham gives a brief summary of tm forums business process framework etom. Version 14 was published in may get involved join the frameworx community discussion. It is intended to provide users of the business process framework etom. Framework etom pdf this paper provides a highlevel overview of the enhanced telecom operations map etom business process framework. The etom framework process elements are defined as generically as. Cisco etom pdf etom is part of the new generation operations systems and software ngoss standard. Let us show you how tm forums business process framework can be used to support a range of business. Apr 02, 2019 from wikipedia, the free encyclopedia. These processes are responsible for supporting all aspects of change status of solutions in the lifecycle. Figure 1 shows the etom business process framework.
The elements of the ebxml technical architecture that facilitate this process are. The tm forums four foundational ngoss frameworks include business process. Or have you tried to find processes that deal with sales force administration, product configuration, or logistics and other core processes. Deutsche telekom group healthcare medical management forum v 0. The beginning online teaching certification course blackboard or canvas is a sixweek course designed to provide participants with the experience of being an online student while introducing them to the pedagogical and technical issues of online teaching. The business process framework etom is a standard maintained by the tm forum1 an association for service providers and their suppliers in the telecommunications and entertainment industries. The etom business process framework enhanced telecommunications operations map is a guide to best practices for business process management in the telecommunications industry. Expectations for future additions the etom business process framework etom is a living document and.
The enhanced telecom operations map etom btmf gb921 has been developed by the. This etom b2b integration document, tmf gb921b version 4. Exploring synergies between togaf and frameworx industry group liaison the open group architecture framework and telemanagement forum frameworx collaboration project technical report document 1 mapping of togaf and frameworx business process framework etom, information framework sid and application framework tam version 1. Did you even wonder why the business process framework etom doesnt separate marketsales, product, and customer into separate domains much like the other frameworks. Download the entire gb921 business process framework etom r17. Short video describing the business process framework at its first level level 0 known as conceptual view. This version of the etom business process framework gb921 version 4. The focus of the etom framework is on the business processes used by service. It includes all operations processes that support the customer and network operations and management, as. Order fulfilment core processes and pain areas white paper page 4 of 16 2 omprovisioning views in etom framework the intention of this section is to understand the omprovisioning functional area presence in etom framework. It provides this guidance by offering a catalogue of industry. Business process framework etom process decompositions and descriptions this process element represents part of the overall enterprise, modeled in business process terms, and can be applied i. Business process framework etom concepts and principles. Jun 14, 2019 cisco etom pdf etom is part of the new generation operations systems and software ngoss standard.
Etom now offers two levels of online teacher certification. Operations map etom the business process framework for the information and communications services industry, gb921 version 4. Business managers, enterprise solution architects, process practitioners and quality. The frameworx information is the shared informationdata model sid.
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